Privacy Policy

Welcome to Ascendra Supplements

This Privacy Policy outlines how Ascendra Supplements (“Ascendra,” “we,” “us,” or “our”) collects, uses, and discloses information through our website, www.ascendrasupplements.com (the “Site”), and any related services, features, content, applications, or products we provide (collectively, the “Services”).

By accessing or using the Site or Services, you acknowledge and agree to the terms outlined in this Privacy Policy, and you consent to the collection, transfer, storage, disclosure, and use of your information in accordance with these terms. Please take a moment to read this policy carefully.

We may update this Privacy Policy periodically. Any changes will be posted to this page, and your continued use of the Site and Services after such updates constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
📧 [email protected]

Information We Collect and How We Use It

At Ascendra Supplements, we collect both personal and non-personal information to better serve our customers, comply with regulatory requirements, and continuously improve our offerings. Here’s how:

1. Personal Information

We collect personal information directly from you when you voluntarily provide it—whether through forms, surveys, emails, product orders, or promotional activities. This information may include:

• Full name

   

• Email address

   

• Mailing address

   

• Phone number

   

• Billing and shipping details

   

• Payment information (e.g., credit card details)

   

You may be asked to submit this information in order to:

• Make a purchase

   

• Subscribe to our newsletter

   

• Participate in promotions, sweepstakes, or surveys

   

• Submit reviews or testimonials

   

• Contact us for support or inquiries

   

We use this information to:

• Fulfill and ship your orders

   

• Provide customer support

   

• Track past purchases and customize your experience

   

• Offer personalized promotions and updates

   

• Communicate about new products, special offers, or company news

   

2. Health Information

In compliance with applicable laws, we may collect health-related information when you report an adverse reaction to one of our supplements. We will always ask for your explicit consent before collecting any health or medical information. This data is:

• Used strictly to meet regulatory obligations

   

• Never sold or shared with third parties

   

• Held securely and only for as long as legally required

   

You may withdraw your consent at any time by contacting us at [email protected].

3. Non-Personal Information

We automatically collect certain technical information to help us improve the functionality and user experience of our website. This may include:

• Browser type and operating system

   

• IP address

   

• Device type

   

• Pages visited and time spent

   

• Referring URLs

   

• Cookies and web beacons

   

This data helps us:

• Analyze trends and website performance

   

• Monitor aggregate usage

   

• Customize and improve our website and services

   

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences in your browser settings. Note that some features of the website may not function properly without cookies.

While IP addresses and other non-personal data are not shared publicly, we may share them with trusted partners, service providers, or for purposes outlined in this Privacy Policy.

Information We Share

At Ascendra Supplements, we value your privacy. We do not sell your personal information. However, in order to provide our services and operate effectively, we may share your information in the limited scenarios outlined below:

1. With External Third Parties

Service Providers

We partner with trusted third-party service providers to help us fulfill the services you request. These partners may:

• Host our website and databases

   

• Process payments securely

   

• Manage logistics such as shipping and order tracking

   

• Provide customer service tools like live chat

   

• Send communications or newsletters on our behalf

   

• Perform analytics or website maintenance

   

Each of these providers is only permitted to use your information to perform specific tasks on our behalf and is contractually obligated to protect your data.

Analytics Partners

We work with analytics providers (such as Google Analytics) to better understand how visitors interact with our website and improve user experience. These tools may collect information like:

• Browser type and device

   

• Pages visited

   

• Time spent on site

   

• Referral sources

   

You can learn more about how Google collects and processes data here:
👉 Google Analytics Information

2. To Protect Our Services and Users

We may share your personal information with relevant authorities or third parties when we believe it’s necessary to:

• Comply with legal requirements

   

• Investigate, prevent, or respond to potential fraud or security threats

   

• Enforce our Terms of Use or other policies

   

• Protect the rights, safety, or property of Ascendra Supplements, our customers, or others

   

3. In Response to Legal Processes

If required by law, we may disclose your personal information to:

• Respond to a subpoena, court order, or legal request

   

• Cooperate with law enforcement or other government agencies

   

• Comply with regulatory or reporting obligations

   

4. In the Event of a Business Transaction

If Ascendra Supplements is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that process. In such events, we will take appropriate steps to ensure your data continues to be protected and used in accordance with this Privacy Policy.

5. Other Situations

In some cases, we may use or share your information for additional purposes. When we do, we will inform you at the point of collection and obtain your consent if required.

Your Choices and Opt-Out Rights

At Ascendra Supplements, we respect your preferences regarding how your personal information is used and shared.

Opting Out of Third-Party Sharing

You may choose to opt out of having your information shared with third parties for marketing or other purposes. To make this request, please contact us via:

• Email: [email protected]

   

• Phone: (855) 272-1955

   

• Business Hours: Monday–Friday, 8:00 AM – 5:00 PM PST

   

Email Communications

If you no longer wish to receive marketing emails from us, you can:

• Click the “unsubscribe” link at the bottom of any promotional email, or

   

• Contact us using the methods listed above.

   

Please note: Even if you opt out of marketing communications, we may still contact you regarding orders, transactions, or customer service inquiries.

Text Message Campaigns

To opt out of SMS communications from Ascendra Supplements, simply follow the instructions provided when you joined the campaign. In most cases, replying “STOP” to the short code associated with the messages will unsubscribe you from that campaign.

We aim to honor all opt-out requests promptly and ensure that your communication preferences are respected at every step.

Data Retention:

We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes, and enforce our agreements.

If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected].

How We Protect Your Personal Information

At Ascendra Supplements, safeguarding your personal information is a priority. We implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, misuse, loss, alteration, or disclosure.

Security Measures We Use:

• Access Control: We restrict access to your personal data to employees, contractors, and service providers who have a legitimate business need. These individuals are bound by confidentiality obligations and are trained on proper data handling procedures.

   

• Encryption: We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information transmitted through our website, including payment details.

   

• Internal Safeguards: Our systems are regularly monitored and updated to help maintain data security and detect potential vulnerabilities.

   

Important Note on Online Security

While we take strong precautions, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. By choosing to share information with us online, you acknowledge and accept this risk.

If you prefer not to submit your credit card details via the internet, you can place an order by phone using the toll-free number listed on our website.

For any questions or concerns regarding our security practices, please contact us at [email protected].

Information for California Residents

If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA). These rights include:

Your Privacy Rights:

• Right to Know: You may request, up to twice within a 12-month period, that we disclose:

   

  • The categories and specific pieces of personal information we’ve collected about you.

     

  • The sources from which this information was collected.

     

  • The business or commercial purpose for collecting or sharing your information.

     

  • The categories of third parties with whom we’ve shared your information.

     

  • Any personal information that was disclosed for a business purpose or sold in the preceding 12 months.

     

• Right to Deletion: You may request that we delete any personal information we have collected from you. Please note that certain exceptions apply, such as when the information is needed to:

   

  • Complete a transaction or fulfill a contract.

     

  • Detect and prevent fraudulent or illegal activity.

     

  • Comply with legal obligations.

     

  • Use internally in a lawful and compatible manner.

     

How to Submit a Request:

To exercise any of these rights or if you have questions regarding your data, please email us at [email protected]. To protect your privacy and security, we may take steps to verify your identity before processing your request.

No Discrimination:

We will never discriminate against you for exercising your rights under the CCPA. This means we will not deny you goods or services, charge you different prices, or offer you different levels of quality based on your privacy choices.

You will receive a confirmation of your request within 10 business days, and a complete response within 45 calendar days, unless additional time is required, in which case we will notify you.